Bert Darnell

Help Desk Specialist

Beaver, PA

• Support security-sensitive clinical users and systems across 2 hospitals, 30 remote sites, and 4,000+ workstations, resolving 5–15 tickets daily and providing regular on-call coverage.
• Administer Active Directory groups, policies, and access assignments; deploy and troubleshoot Imprivata SSO/MFA across clinical endpoints and remote sites.
• Diagnose hardware failures; repair and recover Windows workstations and clinical kiosks; restore VDI access and system issues; and install or update drivers.
• Troubleshoot VPN/DNS, Citrix Workspace, Microsoft Office 2016, and printer/label issues to keep distributed clinics and physician offices online.
• Triage Sunrise and TouchWorks EHR/application issues involving access, missing patient lists, and formatting; reproduce symptoms, assess access/VDI context, and route issues to the correct owning team.
• Open and manage vendor support cases, document work and outcomes in Service Pro, and coordinate escalation with security, network, server, interface, clinical analyst, and application teams.

Additional Experience

• Direct Support Specialist, Nodaway County Services (2023) — supported 3 individuals with disabilities and maintained accurate, confidential documentation.
• Night Auditor, Holiday Inn & Cobblestone Inn & Suites (2021–2022) — nightly financial reconciliations, basic network/printer troubleshooting, overnight operational support.
• Earlier leadership experience — trained and mentored new associates, supervised daily operations, and coordinated crews across multiple job sites.

FastAPI, SQLite, Svelte, TypeScript, Tor, Ollama

• Built a local-first OSINT workbench for journalism and research with Tor-routed crawling, graph-based investigation, local search, embeddings, and Ollama-backed analysis.
• Implemented privacy and security guardrails including loopback-only operation, Tor-only egress, URL and redirect safety, local authentication, Origin/Host checks, CSP, and build-blocking lint rules.

Shell, tar, SHA-256

• Created a personal archiving utility that bundles files and directories into dated archives with logged SHA-256 integrity information.
• Added verify, list, cleanup, restore, and safe-restore modes with path-traversal checks and explicit warnings for destructive original-path restores.

Proxmox VE, Wazuh, Kibana, WireGuard, Pi-hole, Unbound, TrueNAS, ZFS, Linux

• Built and administered a Proxmox VE homelab with 5+ VMs supporting security monitoring, Linux services, storage, and remote access testing.
• Practiced Wazuh monitoring, alert review, and NIST-aligned hardening; also brought up a small ELK Stack deployment with Elasticsearch, Logstash, and Kibana.
• Configured WireGuard, firewall rules, network segmentation, Pi-hole with Unbound, and TrueNAS SCALE storage with ZFS, NFS/SMB, and backup/DR procedures.